Products are shipped from San Diego, CA, USA, DAP (Delivered At Place).
For international shipments, please familiarize yourself with the terms of DAP before ordering. You are responsible for all customs and VAT payments.
We usually process orders every 1-3 days except weekends.
Rush orders will be shipped out the same day. You will receive an email confirmation as soon as the product has been processed for shipping. Shipping times can vary widely depending on the chosen shipping method.
Within the US, it usually takes about 3-5 days from the time you receive your shipped email till delivery.
Outside the US, it can take anywhere from 1-8 weeks to receive the package depending on the shipping option chosen.
If you do not receive your order 1 week (within the US) or 8 weeks (outside the US) after it has been shipped, please contact us at: sales at tinyvision.ai and we can work to resolve the issue.
Unfortunately, the USPS does not respond to our calls about where is my package as they simply point us to the same information you receive.
We cannot change shipping information after the product has been shipped.
If your order is returned to us (we usually see this if recipients do not pay the VAT/customs), we will refund your order less the shipping cost.